Frequently Asked Questions Updated May 2026

For UK orders, Standard delivery (Royal Mail 48®) takes 2–4 business days, Express (Tracked 24®) takes 1–2 business days, and Next Day delivery arrives by 1 PM the next business day. International delivery times vary by region — see our Shipping Policy for full details.

UK Standard shipping is £3.95 (free on orders over £75). Express is £5.95 and Next Day is £9.95. International shipping starts from £12.95 to Europe and £19.95 to the US. All prices include VAT where applicable.

Yes, we ship worldwide to most countries. Delivery times range from 3–14 business days depending on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number and a link to track your parcel. You can also track your order in your Ovelis account if you created one at checkout.

If your order hasn't been dispatched yet, please contact us immediately at info@ovelis.uk and we'll do our best to update the address. Once dispatched, we cannot change the delivery address.

You have 14 days from receiving your order to return items for a full refund or exchange. Items must be unworn, unwashed, with all tags attached and in original packaging. UK returns are free — we'll send you a prepaid label. See our Returns & Exchanges page for full details.

Simply email us at info@ovelis.uk with your order number and the item(s) you wish to return. We'll send you a return authorisation and a prepaid returns label (for UK customers). Pack your item securely and drop it off at your nearest post office.

We're very sorry if that happens. Please contact us within 30 days with your order number, a description of the issue, and photos if possible. We'll arrange a free return and send a replacement or issue a full refund. All Ovelis products are covered by a 6-month quality guarantee.

We provide detailed size guides on every product page with measurements in both UK and international sizes. If you're between sizes, we recommend sizing up for a more comfortable fit. You can also contact us for personalised sizing advice — we're here to help!

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are securely processed through our trusted payment partners. Your card details are never stored on our servers.

Absolutely. We use industry-standard SSL encryption to protect your data and never share your personal information with third parties for marketing purposes. You can read our full Privacy Policy for more details on how we handle your data.

You can cancel your order for a full refund within 14 days of receiving it. If you need to cancel before dispatch, please contact us immediately. Once dispatched, you'll need to follow our standard returns process.