Shipping Policy Updated May 2026
1. Order processing
All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves our London warehouse.
Cut-off time: Orders placed before 12:00 PM GMT are usually dispatched the same day. During peak periods (e.g., seasonal sales), processing may take up to 3 business days.
2. UK delivery options
We offer several shipping methods for our UK customers. All deliveries are fully tracked and require a signature.
| Service | Delivery time | Cost |
|---|---|---|
| Standard (Royal Mail 48®) | 2–4 business days | £3.95 |
| Express (Royal Mail Tracked 24®) | 1–2 business days | £5.95 |
| Free Standard BEST VALUE | 2–4 business days | FREE on orders over £75 |
| Next Day (Special Delivery®) | Next business day by 1 PM | £9.95 |
Next Day orders must be placed before 12:00 PM GMT. Excludes weekends and bank holidays.
3. International delivery
We ship to most countries worldwide. Delivery times and costs vary by region. All international shipments are trackable and include insurance up to the value of your order.
| Region | Delivery time | Cost (from) |
|---|---|---|
| Europe (EU) | 3–7 business days | £12.95 |
| United States & Canada | 5–9 business days | £19.95 |
| Australia & New Zealand | 7–12 business days | £24.95 |
| Rest of World | 7–14 business days | £29.95 |
Customs & duties: International orders may be subject to local customs fees, import duties, and taxes. These are not included in our shipping charges and are the responsibility of the recipient. We recommend checking with your local customs office before ordering.
4. Order tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your parcel. You can also track your order directly from your Ovelis account (if you created one during checkout).
If you haven't received tracking information within 3 business days of placing your order, please contact us at info@ovelis.uk.
5. Delivery issues & lost parcels
- Missed delivery: If you're not home, the courier will leave a card with instructions. You can reschedule or collect your parcel from a local depot.
- Lost parcels: In the rare event that your parcel is lost in transit, we will investigate with the carrier and either resend your order or issue a full refund within 10 business days.
- Damaged items: If your parcel arrives damaged, please take photos and contact us within 48 hours of receipt. We'll arrange a replacement or refund.
Need help? Our customer care team is available Monday–Friday, 9 AM – 6 PM GMT. Email us at info@ovelis.uk and we'll get back to you within 24 hours.
6. Shipping restrictions
We currently do not ship to the following countries due to carrier restrictions: Russia, Belarus, North Korea, Iran, Syria, and Cuba. For any other country not listed, please contact us to check availability.
We also do not ship to PO Boxes or military addresses (APO/FPO) for international orders.